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docs: clarify customer content is never used to train models on any plan - #1613

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docs: clarify customer content is never used to train models on any plan#1613
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@Dhravya

@Dhravya Dhravya commented Aug 28, 2026

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What

Fixes misleading wording on the Security & compliance docs page (apps/docs/overview/security.mdx, published at supermemory.ai/docs/overview/security).

Why

Customer Lars (Plain T-1682) flagged a real inconsistency. The "Data use" section read:

Supermemory is infrastructure for your agents. Paid production usage is not treated as free training corpus for unrelated public models.

Singling out "paid production usage" implied free-tier data might be treated differently for training. Per official company policy (confirmed by Dhravya Shah, 2026-08-28), customer data is never used to train models — on any plan, free or paid, with no difference between plans.

Change

The "Data use" section now states plainly:

Supermemory is infrastructure for your agents. Your customer content is never used to train models — this applies to every plan, free or paid, with no difference between them. For contractual wording (DPA, subprocessors, training policies), request the latest legal pack from support.

Scope notes

  • Only the one incorrect sentence was changed. No other compliance text (SOC 2, GDPR, HIPAA/BAA, DPA references) was touched, and no new legal claims were introduced.
  • Existing tone and the pointer to the legal pack were preserved.
  • Other repo matches for "train"/"corpus" are unrelated (embedding-model training, RAG corpus, post-trained model marketing copy) and were left alone.
  • This repo contains the docs/trust copy under apps/docs. If the formal Terms of Service / legal pack lives in a separate repo or system, that is out of scope for this change and not present here — only the in-repo docs copy was corrected.
Open in Web Open in Cursor 

Co-authored-by: Dhravya Shah <dhravya@supermemory.com>
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