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metmarkosaric merged 1 commit into from
Aug 7, 2026
Merged

wp token info #796

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12 changes: 11 additions & 1 deletion docs/troubleshoot-integration.md
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Expand Up @@ -117,7 +117,7 @@ Find your symptom and jump straight to the right section:

- **[Blinking green dot, nothing recorded yet](#no-data-recorded-yet)**: snippet not loading, cache issue or site not reachable
- **[Tracking was working, then it stopped](#tracking-stopped-working)**: cache, plugin update or script change
- **[WordPress plugin issues](#wordpress-plugin-issues)**: admin exclusion, proxy not working or cache conflict
- **[WordPress plugin issues](#wordpress-plugin-issues)**: admin exclusion, proxy not working, cache conflict or invalid/unresponsive token link
- **[My own visits are not showing](#my-own-visits-are-not-showing)**: ad blocker, VPN or WordPress admin exclusion
- **[Some visitors are not being counted](#some-visitors-are-not-being-counted)**: browser extensions or network-level blockers
- **[Numbers seem lower than expected](#numbers-seem-lower-than-expected)**: methodology differences, bot filtering or blockers
Expand Down Expand Up @@ -220,6 +220,16 @@ The plugin notifies you if the proxy takes too long (over 500ms) to send pagevie

Plugin tokens are site-specific. Make sure the token you are pasting was created for the exact domain you are trying to connect. Tokens always start with `plausible-plugin-`. If in doubt, create a new token in your Plausible site settings and connect it again.

### Token link doesn't do anything

Some browser privacy settings, extensions or ad blockers silently block the click. If nothing happens when you click the token link in the plugin settings, create the token manually instead:

1. Go to `https://plausible.io/YOURDOMAIN.COM/settings/integrations?new_token=WordPress`, replacing `YOURDOMAIN.COM` with your site's domain.
2. Click **Create Plugin Token** and copy the token.
3. Back in the plugin, paste it into the **Plugin Token** field and click **Connect**.

This opens the same page the link normally would, so the rest of the steps are identical.

### WP Rocket or another caching plugin is interfering

Performance and caching plugins can minify, combine or delay the Plausible script in ways that break tracking. If you see errors in the browser console related to the Plausible script, add the script URL to the exclusion list in your caching plugin's settings. Our official WordPress plugin includes fixes for the most common conflicts, so make sure you are using it rather than the manual snippet.
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2 changes: 2 additions & 0 deletions docs/wordpress-integration.md
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Expand Up @@ -48,6 +48,8 @@ To manage everything from WordPress without visiting your Plausible account, gen
2. Click **Create Plugin Token** and copy the token.
3. Back in the plugin, paste it into the **Plugin Token** field and click **Connect**.

If clicking the link in step 1 does nothing, see [token link doesn't do anything](troubleshoot-integration.md#token-link-doesnt-do-anything) to create the token manually.

<div class="browser">
<img alt="Add your Plausible plugin token in WordPress" src={useBaseUrl('img/add-wordpress-token.png')} />
</div>
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