Clarify Tag applied_at/applied_by are only present in tagging operations#449
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anubhav-intercom merged 2 commits intomainfrom Apr 14, 2026
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These fields are only present when a tag is returned as part of a
tagging operation (attach/detach/list on a contact/conversation/ticket).
They are not included in direct tag lookups (GET /tags, GET /tags/{id}).
Customers were confused because the Tag docs page showed these fields,
but GET /tags/{id} uses the tag_basic schema which excludes them.
Fixes intercom/intercom#283507
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
ellicenelson
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Correct fix!
Nit: For consistency you could probably use the same short clarification for both descriptions
e.g."Only present when the tag is returned as part of a tagging operation on a contact, conversation, or ticket." append on both applied_at and applied_by, instead of verbose "Only present when the tag is returned as part of a tagging operation on a contact, conversation, or ticket. Not included in direct tag lookups (GET /tags or GET /tags/{id})."
Both fields now use the same clarification suffix for consistency. Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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Why?
Customers report confusion because the Tag schema on the docs page shows
applied_atandapplied_byfields, but these are absent from direct tag lookups (GET /tags,GET /tags/{id}). These fields are only populated when a tag is returned as part of a tagging operation on a contact, conversation, or ticket — thetagschema is used by attach/detach endpoints, whiletag_basic(without these fields) is used by direct lookups.How?
Updates the
applied_atandapplied_bydescriptions in thetagcomponent schema across all API versions to clarify they are context-dependent. No schema structure change — just improved descriptions.Generated with Claude Code