fix: Add Slack follow-up prompt for debugging details

[DugarMeha]

fix: Add Slack follow-up prompt for debugging details

[Copilot]

Pull request overview

Adds an additional Slack follow-up prompt to collect debugging details when a user clicks the “I need more help” / follow-up button, to speed up issue triage.

Changes:

• Post a new threaded message asking the user for environment and relevant IDs (tenant/org/connection) after the follow-up flow triggers.

---

💡 Add Copilot custom instructions for smarter, more guided reviews. Learn how to get started.

[Copilot]

This message asks users to share potentially sensitive identifiers (Tenant/Organization/Connection IDs) directly in the thread, which may be a public channel. Consider sending this prompt as an ephemeral message to the clicker (via receiver_ids=[req.payload['user']['id']]) or only posting it when is_dm is true, and otherwise instruct users to DM the bot/support channel with those details.

Suggested change

	respond_in_thread(
	client=client.web_client,
	channel=channel_id,
	text=(
	"To help us debug your issue faster, please share the following details:\n"
	"- *Environment* (e.g., Production, Staging, alpha)\n"
	"- *TenantId* and *Organization Id* \n"
	"- *ConnectionId*\n"
	),
	thread_ts=thread_ts,
	unfurl=False,
	)
	debug_details_text = (
	"To help us debug your issue faster, please share the following details:\n"
	"- *Environment* (e.g., Production, Staging, alpha)\n"
	"- *TenantId* and *Organization Id* \n"
	"- *ConnectionId*\n"
	)
	if is_dm:
	# In a DM, it's safe to ask for detailed identifiers in-thread.
	respond_in_thread(
	client=client.web_client,
	channel=channel_id,
	text=debug_details_text,
	thread_ts=thread_ts,
	unfurl=False,
	)
	else:
	# In a non-DM channel, send the detailed request as an ephemeral message
	# to the user who clicked, to avoid exposing identifiers in a public thread.
	user_info = cast(dict[str, Any], req.payload.get("user") or {})
	user_id = cast(str | None, user_info.get("id"))
	if user_id:
	client.web_client.chat_postEphemeral(
	channel=channel_id,
	user=user_id,
	text=debug_details_text,
	thread_ts=thread_ts,
	)
	else:
	# Fallback: generic public message that does not ask for sensitive IDs
	respond_in_thread(
	client=client.web_client,
	channel=channel_id,
	text=(
	"To help us debug your issue faster, please DM this bot or the "
	"support team with your environment, Tenant/Organization ID, "
	"and Connection ID."
	),
	thread_ts=thread_ts,
	unfurl=False,
	)

[swati354]

1. We cannot hardcode a message for the follow-up buttons. This configuration applies to all the channels which have that button enabled, and they may not need these specific details.
2. We have a curated response feature, that lets you configure message per channel. More details here -
   feat: enabling curated responses if user asks for more help  #29
   Could we append this message there instead? (It can only be updated through Darwin's UI, which only the Darwin team has access to. So if this works for you, please let us know)