Skip to content

Service Definition and Operating Model

Coding-Autopilot-System CI edited this page May 27, 2026 · 1 revision

Service Definition and Operating Model

Mission

Deliver a stable, auditable Cloud Security Service that enables secure, compliant, and resilient cloud workloads across Azure and hybrid environments.

Outcomes

  • Measurable policy compliance and configuration hygiene
  • Reduced risk exposure through timely detection and remediation
  • Audit-ready evidence with defined ownership and retention

Service boundaries

We do

  • Define and manage security policy-as-code
  • Operate detection and alerting with a tuning cadence
  • Coordinate incident response and post-incident learning
  • Provide audit evidence and risk reporting

We do not

  • Own application runtime operations
  • Create business application code
  • Approve business risk on behalf of risk owners

Consumers

  • Application teams, platform engineering, security operations, risk and compliance

Interfaces

  • Cloud Platform Engineering: landing zone standards, network patterns, identity baseline
  • SOC / SecOps: alert triage, incident response workflows, detection tuning
  • Enterprise Risk and Compliance: risk register, audit evidence, policy exceptions
  • App teams: policy exceptions, onboarding, remediation tasks
  • ITSM: change control, service requests, incident records

RACI (summary)

Activity Responsible Accountable
Policy-as-code development Cloud Security Service Service Manager
Policy exception approval Risk Owner CISO Delegate
Incident response coordination SecOps Incident Commander
Logging/SIEM onboarding Cloud Security Service Service Manager
Audit evidence collection Cloud Security Service Service Manager

Intake model

  • Service requests: onboarding, logging, access reviews, baseline validations
  • Exceptions: policy exceptions, risk acceptance, compensating controls
  • Changes: standard, normal, emergency change paths
  • Incidents: triage, containment, eradication, recovery, lessons learned

Operating tiers

  1. Strategic: governance, risk posture, audit readiness - quarterly cadence
  2. Tactical: policy management, detection tuning, exception handling - weekly cadence
  3. Operational: alert response, incident handling, access reviews - continuous

Full docs

Clone this wiki locally