From 96cfb6df2bad18593c3ed1d0ace0fdac4235a7f4 Mon Sep 17 00:00:00 2001 From: Marko Saric Date: Fri, 7 Aug 2026 09:38:51 +0200 Subject: [PATCH] wp token info --- docs/troubleshoot-integration.md | 12 +++++++++++- docs/wordpress-integration.md | 2 ++ 2 files changed, 13 insertions(+), 1 deletion(-) diff --git a/docs/troubleshoot-integration.md b/docs/troubleshoot-integration.md index 8d2d8de6..97b2ed11 100644 --- a/docs/troubleshoot-integration.md +++ b/docs/troubleshoot-integration.md @@ -117,7 +117,7 @@ Find your symptom and jump straight to the right section: - **[Blinking green dot, nothing recorded yet](#no-data-recorded-yet)**: snippet not loading, cache issue or site not reachable - **[Tracking was working, then it stopped](#tracking-stopped-working)**: cache, plugin update or script change -- **[WordPress plugin issues](#wordpress-plugin-issues)**: admin exclusion, proxy not working or cache conflict +- **[WordPress plugin issues](#wordpress-plugin-issues)**: admin exclusion, proxy not working, cache conflict or invalid/unresponsive token link - **[My own visits are not showing](#my-own-visits-are-not-showing)**: ad blocker, VPN or WordPress admin exclusion - **[Some visitors are not being counted](#some-visitors-are-not-being-counted)**: browser extensions or network-level blockers - **[Numbers seem lower than expected](#numbers-seem-lower-than-expected)**: methodology differences, bot filtering or blockers @@ -220,6 +220,16 @@ The plugin notifies you if the proxy takes too long (over 500ms) to send pagevie Plugin tokens are site-specific. Make sure the token you are pasting was created for the exact domain you are trying to connect. Tokens always start with `plausible-plugin-`. If in doubt, create a new token in your Plausible site settings and connect it again. +### Token link doesn't do anything + +Some browser privacy settings, extensions or ad blockers silently block the click. If nothing happens when you click the token link in the plugin settings, create the token manually instead: + +1. Go to `https://plausible.io/YOURDOMAIN.COM/settings/integrations?new_token=WordPress`, replacing `YOURDOMAIN.COM` with your site's domain. +2. Click **Create Plugin Token** and copy the token. +3. Back in the plugin, paste it into the **Plugin Token** field and click **Connect**. + +This opens the same page the link normally would, so the rest of the steps are identical. + ### WP Rocket or another caching plugin is interfering Performance and caching plugins can minify, combine or delay the Plausible script in ways that break tracking. If you see errors in the browser console related to the Plausible script, add the script URL to the exclusion list in your caching plugin's settings. Our official WordPress plugin includes fixes for the most common conflicts, so make sure you are using it rather than the manual snippet. diff --git a/docs/wordpress-integration.md b/docs/wordpress-integration.md index 59c9f494..227e1c56 100644 --- a/docs/wordpress-integration.md +++ b/docs/wordpress-integration.md @@ -48,6 +48,8 @@ To manage everything from WordPress without visiting your Plausible account, gen 2. Click **Create Plugin Token** and copy the token. 3. Back in the plugin, paste it into the **Plugin Token** field and click **Connect**. +If clicking the link in step 1 does nothing, see [token link doesn't do anything](troubleshoot-integration.md#token-link-doesnt-do-anything) to create the token manually. +
Add your Plausible plugin token in WordPress