From b6b12876868a6de02123f29b0020eab858688a2a Mon Sep 17 00:00:00 2001 From: Claude Date: Mon, 13 Jul 2026 08:00:13 +0000 Subject: [PATCH 1/5] =?UTF-8?q?chore(sync):=20log=20pulseagent.io=20regist?= =?UTF-8?q?ration=20outage=20=E2=80=94=20backend=20/app/api/*=20returns=20?= =?UTF-8?q?502?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit User report: registration broken again. Probed and confirmed the marketing site and SPA shell serve fine (200), but every /app/api/* route (registration-config, register, login, me) returns Cloudflare-origin 502, i.e. the API backend is down. Root cause and remediation are on the pulseagent.io backend deployment, outside this template repo; recording the incident and evidence here to match how .sync/ tracks service outages. Co-Authored-By: Claude Opus 4.8 Claude-Session: https://claude.ai/code/session_019Jm8mfc9PqLepqS93v4H7M --- .sync/incident-2026-07-registration-502.md | 61 ++++++++++++++++++++++ .sync/sync-log.md | 7 +++ 2 files changed, 68 insertions(+) create mode 100644 .sync/incident-2026-07-registration-502.md diff --git a/.sync/incident-2026-07-registration-502.md b/.sync/incident-2026-07-registration-502.md new file mode 100644 index 0000000000..ee6f9e0115 --- /dev/null +++ b/.sync/incident-2026-07-registration-502.md @@ -0,0 +1,61 @@ +# Incident — pulseagent.io Registration Failing (Backend 502) + +**Status:** OPEN — origin backend outage (not fixable from this repo) +**Reported:** user report "pulseagent.io 又无法注册了" (registration broken again) +**Diagnosed:** 2026-07-10 ~06:26 UTC (per HTTP `Date` headers on probes) +**Scope:** All `/app/api/*` routes — registration, login, session, config + +## Symptom + +Users cannot sign up. The signup page loads, then its first API call +(`GET /app/api/auth/registration-config`) fails and the form can't submit. +Login is broken by the same cause. + +## Probe results + +| Layer | URL | Result | +|-------|-----|--------| +| Marketing site | `https://pulseagent.io` | 200 OK | +| App shell (SPA) | `/app/login?lang=en`, `/app/register?lang=en` | 200 OK (static, served by Cloudflare) | +| Registration config | `/app/api/auth/registration-config` | **502** | +| Register | `/app/api/auth/register` | **502** | +| Login | `/app/api/auth/login` | **502** | +| Session | `/app/api/auth/me` | **502** | + +Consistent across 3 retries; all `/app/api/*` endpoints affected. + +## Root cause + +Cloudflare is healthy and serving the static frontend, but the **origin +backend behind it is unreachable/erroring**. The 502 responses carry +`server: cloudflare`, `content-type: text/plain`, `content-length: 16` +(body: `error code: 502`) — Cloudflare's own bad-gateway page, i.e. the +API origin is down or crash-looping. This is a full backend/API outage, +not a registration-specific bug and not a frontend/DNS problem. + +The SPA (`/app/assets/index-*.js`) hardcodes API base `Bn = "/app/api"`, +so every authenticated call — `register`, `login`, `me`, +`registration-config`, magic-link, password reset — is down while the +origin is 502ing. + +## Fix (out of repo) + +The pulseagent.io API backend is **not** part of this template repository +(`b2b-sdr-agent-template` ships docs, skills, deploy scripts, and the +`.sync/` content pipeline only). Remediation happens on the backend host: + +1. Check the API origin process/container health and logs. +2. Restart / redeploy the API service; confirm it passes its own health check. +3. Verify `GET /app/api/auth/registration-config` returns 200 and the + signup form submits end-to-end. + +## Verification command + +```sh +for p in registration-config register login me; do + printf '%s -> ' "$p" + curl -s -o /dev/null -w '%{http_code}\n' \ + "https://pulseagent.io/app/api/auth/$p" +done +# All 200 (or 4xx on bad input) = recovered. 502 = still down. +``` diff --git a/.sync/sync-log.md b/.sync/sync-log.md index 84c4b737ec..0e720883d9 100644 --- a/.sync/sync-log.md +++ b/.sync/sync-log.md @@ -1,3 +1,10 @@ +## 2026-07-10 — Incident: pulseagent.io registration down (backend 502) +- **Trigger**: user report — "pulseagent.io 又无法注册了" (registration broken again). +- **Probe**: marketing site 200, `/app/*` SPA shell 200, but **all `/app/api/*` routes return 502** (`registration-config`, `register`, `login`, `me`) — consistent across 3 retries. Cloudflare-origin 502 (`server: cloudflare`, 16-byte `error code: 502` body) → API origin backend is down/crash-looping. +- **Root cause**: pulseagent.io API backend outage. Frontend/DNS healthy; origin unreachable. Not registration-specific — full auth API is down. +- **Scope**: out of this repo. The `b2b-sdr-agent-template` ships docs/skills/deploy/`.sync` only; the pulseagent.io API is a separate deployment. Fix = restart/redeploy the API origin + confirm `registration-config` returns 200. +- **Action**: logged incident (`.sync/incident-2026-07-registration-502.md`). No template/blog change. No queue change. + ## 2026-06-14 — Hourly Drain (run #10) - **Release check**: last=v2026.6.6, latest stable=v2026.6.6 (v2026.6.9-alpha.4, v2026.6.8-beta.1, v2026.6.8-alpha.2, v2026.6.7-beta.1 skipped — pre-release) → NO NEW RELEASE - **WeChat queue drain (Step 0)**: 1 item in queue (v2026.6.6). Re-push attempted → STILL FAILING (HTTP 500, server-side error persists). Queue: 1→1. From 2fa1a0030fb95ac337ebe47ffeb52eebe370f65f Mon Sep 17 00:00:00 2001 From: Claude Date: Mon, 13 Jul 2026 16:28:28 +0000 Subject: [PATCH 2/5] =?UTF-8?q?chore(sync):=20incident=20update=20?= =?UTF-8?q?=E2=80=94=20outage=20escalated=20to=20full-site=20522?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit The pulseagent.io outage widened: /app/api/* went 502 -> 504, and the origin is now unreachable from Cloudflare on all paths (522), including the marketing homepage. Recording the escalation timeline in the incident file. Co-Authored-By: Claude Opus 4.8 Claude-Session: https://claude.ai/code/session_019Jm8mfc9PqLepqS93v4H7M --- .sync/incident-2026-07-registration-502.md | 8 ++++++++ 1 file changed, 8 insertions(+) diff --git a/.sync/incident-2026-07-registration-502.md b/.sync/incident-2026-07-registration-502.md index ee6f9e0115..e6deabd81b 100644 --- a/.sync/incident-2026-07-registration-502.md +++ b/.sync/incident-2026-07-registration-502.md @@ -38,6 +38,14 @@ so every authenticated call — `register`, `login`, `me`, `registration-config`, magic-link, password reset — is down while the origin is 502ing. +## Update — escalation timeline (probe observations) + +- **~08:00 UTC** — `/app/api/*` returns **502** (origin bad gateway); marketing site + SPA shell healthy (200). +- **~09:00–13:00 UTC** — `/app/api/*` returns **504** (origin timeout); frontend still 200. +- **~15:20 UTC** — **522** (Cloudflare→origin connection timed out) now on **all** paths including the homepage (`https://pulseagent.io`), ~20s timeouts. Outage widened from API-only to the whole origin — the origin is now fully unreachable from Cloudflare, not just erroring on API routes. + +No recovery observed. Escalation 502 → 504 → 522 (full-site) indicates the origin host/deployment is progressively more unreachable, not self-healing. + ## Fix (out of repo) The pulseagent.io API backend is **not** part of this template repository From 5c67039151364e5903712353313ec5f76dba9726 Mon Sep 17 00:00:00 2001 From: Claude Date: Mon, 13 Jul 2026 19:40:09 +0000 Subject: [PATCH 3/5] =?UTF-8?q?chore(sync):=20incident=20update=20?= =?UTF-8?q?=E2=80=94=20frontend=20recovered,=20API=20now=20hangs?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Homepage is back to 200 but /app/api/* requests hang with no response (30s client timeout, 0 bytes). Failure mode shifted from full-site 522 to frontend-up + API-backend-wedged. Registration still broken; fix targets the hung API process, not the web tier. Co-Authored-By: Claude Opus 4.8 Claude-Session: https://claude.ai/code/session_019Jm8mfc9PqLepqS93v4H7M --- .sync/incident-2026-07-registration-502.md | 4 +++- 1 file changed, 3 insertions(+), 1 deletion(-) diff --git a/.sync/incident-2026-07-registration-502.md b/.sync/incident-2026-07-registration-502.md index e6deabd81b..4b892cb2a4 100644 --- a/.sync/incident-2026-07-registration-502.md +++ b/.sync/incident-2026-07-registration-502.md @@ -44,7 +44,9 @@ origin is 502ing. - **~09:00–13:00 UTC** — `/app/api/*` returns **504** (origin timeout); frontend still 200. - **~15:20 UTC** — **522** (Cloudflare→origin connection timed out) now on **all** paths including the homepage (`https://pulseagent.io`), ~20s timeouts. Outage widened from API-only to the whole origin — the origin is now fully unreachable from Cloudflare, not just erroring on API routes. -No recovery observed. Escalation 502 → 504 → 522 (full-site) indicates the origin host/deployment is progressively more unreachable, not self-healing. +- **~19:35 UTC** — **partial shift**: marketing homepage recovered (**200**, ~0.8s), but `/app/api/*` now **hangs** — requests return 0 bytes and hit the client's 30s timeout (curl exit 28), no Cloudflare error page. The frontend/origin is serving again while the **API backend accepts connections but never responds** (wedged/hung process, distinct from "origin down"). Registration still broken. + +No recovery observed. Progression 502 → 504 → 522 (full-site) → home 200 + API hang. The frontend origin came back but the API service is not responding; remediation still targets the API backend (restart the hung API process/workers, not just the web tier). ## Fix (out of repo) From 1180880ec50fb04e20a354ecbfdfe47f7d992652 Mon Sep 17 00:00:00 2001 From: Claude Date: Mon, 13 Jul 2026 20:42:44 +0000 Subject: [PATCH 4/5] =?UTF-8?q?chore(sync):=20incident=20RESOLVED=20?= =?UTF-8?q?=E2=80=94=20pulseagent.io=20API=20recovered?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Registration is working again: home 200, /app/api/auth/registration-config 200, POST /register returns 422 (validation) in ~0.8s instead of 5xx/timeout. Total observed downtime ~12h40m (502 -> 504 -> 522 full-site -> frontend-up+API-hang -> recovered). Backend-side outage, resolved off-repo. Co-Authored-By: Claude Opus 4.8 Claude-Session: https://claude.ai/code/session_019Jm8mfc9PqLepqS93v4H7M --- .sync/incident-2026-07-registration-502.md | 9 ++++++++- 1 file changed, 8 insertions(+), 1 deletion(-) diff --git a/.sync/incident-2026-07-registration-502.md b/.sync/incident-2026-07-registration-502.md index 4b892cb2a4..74a39deb22 100644 --- a/.sync/incident-2026-07-registration-502.md +++ b/.sync/incident-2026-07-registration-502.md @@ -1,6 +1,6 @@ # Incident — pulseagent.io Registration Failing (Backend 502) -**Status:** OPEN — origin backend outage (not fixable from this repo) +**Status:** RESOLVED — API backend recovered ~20:41 UTC 2026-07-10; total observed downtime ~12h40m (first 502 ~08:00 UTC → recovery ~20:41 UTC). Origin backend outage, fixed outside this repo. **Reported:** user report "pulseagent.io 又无法注册了" (registration broken again) **Diagnosed:** 2026-07-10 ~06:26 UTC (per HTTP `Date` headers on probes) **Scope:** All `/app/api/*` routes — registration, login, session, config @@ -48,6 +48,13 @@ origin is 502ing. No recovery observed. Progression 502 → 504 → 522 (full-site) → home 200 + API hang. The frontend origin came back but the API service is not responding; remediation still targets the API backend (restart the hung API process/workers, not just the web tier). +- **~20:41 UTC — RECOVERED.** All routes return real, fast HTTP responses: + home 200, `registration-config` 200, `register`/`login` 405 on GET (POST-only), + `me` 401 (no token), and `POST /register` with an empty body → **422** + (validation) in ~0.8s. The API backend is processing requests normally + again; registration works. No repo change caused or fixed this — it was a + backend-side outage that recovered on the operator's side. + ## Fix (out of repo) The pulseagent.io API backend is **not** part of this template repository From 0500055fcbe693f4730f82133117ed4f2e63efda Mon Sep 17 00:00:00 2001 From: Claude Date: Mon, 13 Jul 2026 23:19:21 +0000 Subject: [PATCH 5/5] =?UTF-8?q?chore(sync):=20incident=20REOPENED=20?= =?UTF-8?q?=E2=80=94=20API=20flapping=20(down=20again=20~23:16=20UTC)?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Recovery did not hold: after ~1h healthy, /app/api/* is hanging again (home 200 but registration-config + POST /register time out, 0 bytes/30s). The API backend is flapping (recover -> wedge -> recover), suggesting an unstable/intermittently-hung origin process rather than a one-off outage. Co-Authored-By: Claude Opus 4.8 Claude-Session: https://claude.ai/code/session_019Jm8mfc9PqLepqS93v4H7M --- .sync/incident-2026-07-registration-502.md | 5 ++++- 1 file changed, 4 insertions(+), 1 deletion(-) diff --git a/.sync/incident-2026-07-registration-502.md b/.sync/incident-2026-07-registration-502.md index 74a39deb22..9f615d2e19 100644 --- a/.sync/incident-2026-07-registration-502.md +++ b/.sync/incident-2026-07-registration-502.md @@ -1,6 +1,6 @@ # Incident — pulseagent.io Registration Failing (Backend 502) -**Status:** RESOLVED — API backend recovered ~20:41 UTC 2026-07-10; total observed downtime ~12h40m (first 502 ~08:00 UTC → recovery ~20:41 UTC). Origin backend outage, fixed outside this repo. +**Status:** REOPENED — API is FLAPPING. Recovered ~20:41 UTC, held at ~21:44 UTC, then went down again ~23:16 UTC (home 200 but `/app/api/*` hangs — 0 bytes, 30s timeout). Not a stable recovery; the API backend is unstable. Fix is still on the backend side (out of this repo). **Reported:** user report "pulseagent.io 又无法注册了" (registration broken again) **Diagnosed:** 2026-07-10 ~06:26 UTC (per HTTP `Date` headers on probes) **Scope:** All `/app/api/*` routes — registration, login, session, config @@ -55,6 +55,9 @@ No recovery observed. Progression 502 → 504 → 522 (full-site) → home 200 + again; registration works. No repo change caused or fixed this — it was a backend-side outage that recovered on the operator's side. +- **~21:44 UTC** — still healthy (home 200, registration-config 200, POST /register 422). Recovery held for ~1h. +- **~23:16 UTC — REGRESSED (flap).** Home still 200, but `/app/api/auth/registration-config` and `POST /register` hang again (000, 30s timeout, 0 bytes) across repeated probes. Same "frontend-up + API-backend-wedged" mode as ~19:35 UTC. The API backend is flapping, not durably fixed — it recovers then wedges again. Root cause is likely an unstable/OOM-restarting or intermittently-hung API process on the origin; needs a real backend fix (not just a restart that lasts ~1h). + ## Fix (out of repo) The pulseagent.io API backend is **not** part of this template repository