diff --git a/fern/workflows.mdx b/fern/workflows.mdx index 68b212d38..1e6600306 100644 --- a/fern/workflows.mdx +++ b/fern/workflows.mdx @@ -4,14 +4,20 @@ subtitle: Break down AI conversations into a visual workflow made up of discrete slug: workflows --- - - Workflows is now available to all Vapi users in Open Beta on [the dashboard here](https://dashboard.vapi.ai/workflows). Start building more reliable and structured conversational AI today. - + +Workflows will be retired on **August 18, 2026**. From August 19, 2026 onward, existing workflows will no longer run. **Don't create new workflows** — even though the dashboard still allows it. [Migrate to Squads](/workflows/legacy-migration) before then to avoid disruption. + +We no longer recommend Workflows for new builds. Prefer **Assistants** or **Squads** depending on complexity. See [Assistants](/assistants/dynamic-variables) and [Squads](/squads). This page is retained for legacy reference. + Workflows is a new way to build conversational AI. It allows you to break down AI conversations into discrete steps, and then orchestrate those steps in a way that is easy to manage and modify. ## Creating Your First Workflow + +The steps below are retained for legacy reference only. **Don't create new workflows** — the dashboard still allows it, but new builds should use [Assistants](/assistants/dynamic-variables) or [Squads](/squads) instead. + + Begin by creating an assistant on the Assistants page and providing the required information, such as the assistant's name and capabilities. Once your assistant is set up, switch the model provider to Vapi and click "Create Workflow" when prompted. A modal will appear offering you the option to create a new workflow or attach to an existing one. Choose the appropriate option to proceed to the Workflow Builder. diff --git a/fern/workflows/examples/appointment-scheduling.mdx b/fern/workflows/examples/appointment-scheduling.mdx index f5631c476..9b42931be 100644 --- a/fern/workflows/examples/appointment-scheduling.mdx +++ b/fern/workflows/examples/appointment-scheduling.mdx @@ -6,6 +6,8 @@ description: Build a voice AI appointment scheduling workflow with calendar inte --- +Workflows will be retired on **August 18, 2026**. From August 19, 2026 onward, existing workflows will no longer run. **Don't create new workflows** — even though the dashboard still allows it. [Migrate to Squads](/workflows/legacy-migration) before then to avoid disruption. + This example uses Workflows. For new builds, use **Assistants** or **Squads**. See the updated guides: [Assistant - Appointment Scheduling](/assistants/examples/appointment-scheduling) or [Squads](/squads). diff --git a/fern/workflows/examples/clinic-triage-scheduling.mdx b/fern/workflows/examples/clinic-triage-scheduling.mdx index 18004c1c8..2d9a66c72 100644 --- a/fern/workflows/examples/clinic-triage-scheduling.mdx +++ b/fern/workflows/examples/clinic-triage-scheduling.mdx @@ -6,6 +6,8 @@ description: Build a voice AI clinic workflow with medical triage protocols, app --- +Workflows will be retired on **August 18, 2026**. From August 19, 2026 onward, existing workflows will no longer run. **Don't create new workflows** — even though the dashboard still allows it. [Migrate to Squads](/workflows/legacy-migration) before then to avoid disruption. + This example uses Workflows. For new builds, use **Squads** for multi-assistant triage and scheduling. See: [Squad - Clinic Triage & Scheduling](/squads/examples/clinic-triage-scheduling). diff --git a/fern/workflows/examples/ecommerce-order-management.mdx b/fern/workflows/examples/ecommerce-order-management.mdx index 20cc50d4d..ad3e44cee 100644 --- a/fern/workflows/examples/ecommerce-order-management.mdx +++ b/fern/workflows/examples/ecommerce-order-management.mdx @@ -6,6 +6,8 @@ description: Build a voice AI e-commerce workflow with order tracking, return pr --- +Workflows will be retired on **August 18, 2026**. From August 19, 2026 onward, existing workflows will no longer run. **Don't create new workflows** — even though the dashboard still allows it. [Migrate to Squads](/workflows/legacy-migration) before then to avoid disruption. + This example uses Workflows. For new builds, use **Squads** with specialized assistants for orders, returns, and VIP support. See: [Squad - E‑commerce Order Management](/squads/examples/ecommerce-order-management). diff --git a/fern/workflows/examples/lead-qualification.mdx b/fern/workflows/examples/lead-qualification.mdx index 96cbd96d4..012e80f56 100644 --- a/fern/workflows/examples/lead-qualification.mdx +++ b/fern/workflows/examples/lead-qualification.mdx @@ -6,6 +6,8 @@ description: Build a voice AI outbound sales workflow with lead qualification, C --- +Workflows will be retired on **August 18, 2026**. From August 19, 2026 onward, existing workflows will no longer run. **Don't create new workflows** — even though the dashboard still allows it. [Migrate to Squads](/workflows/legacy-migration) before then to avoid disruption. + This example uses Workflows. For new builds, use **Assistants** or **Squads**. See: [Assistant - Lead Qualification](/assistants/examples/lead-qualification) and [Squads](/squads). diff --git a/fern/workflows/examples/multilingual-support.mdx b/fern/workflows/examples/multilingual-support.mdx index c30bab4b7..fff3d7c5c 100644 --- a/fern/workflows/examples/multilingual-support.mdx +++ b/fern/workflows/examples/multilingual-support.mdx @@ -6,6 +6,8 @@ description: Build a multilingual voice AI customer support workflow with langua --- +Workflows will be retired on **August 18, 2026**. From August 19, 2026 onward, existing workflows will no longer run. **Don't create new workflows** — even though the dashboard still allows it. [Migrate to Squads](/workflows/legacy-migration) before then to avoid disruption. + This example uses Workflows. For new builds, use a **Squad** with language‑specific assistants. See: [Squad - Multilingual Support](/squads/examples/multilingual-support). diff --git a/fern/workflows/examples/property-management.mdx b/fern/workflows/examples/property-management.mdx index 6b356b238..eae507910 100644 --- a/fern/workflows/examples/property-management.mdx +++ b/fern/workflows/examples/property-management.mdx @@ -10,6 +10,8 @@ description: Build a voice AI property management system with dynamic call routi +Workflows will be retired on **August 18, 2026**. From August 19, 2026 onward, existing workflows will no longer run. **Don't create new workflows** — even though the dashboard still allows it. [Migrate to Squads](/workflows/legacy-migration) before then to avoid disruption. + This example uses Workflows. For new builds, use **Squads** with a router assistant and domain specialists. See: [Squad - Property Management Routing](/squads/examples/property-management). diff --git a/fern/workflows/overview.mdx b/fern/workflows/overview.mdx index e4bb2b8a2..43e6af78e 100644 --- a/fern/workflows/overview.mdx +++ b/fern/workflows/overview.mdx @@ -5,17 +5,9 @@ slug: workflows/overview --- -We no longer recommend Workflows for new builds. Prefer **Assistants** or **Squads** depending on complexity. See [Assistants](/assistants/dynamic-variables) and [Squads](/squads). This page is retained for legacy reference. - -Why We’ve Moved Away from Workflows - -While the Workflows product is fully built, we’ve found that current AI systems aren’t yet capable of acting as truly autonomous agents that can: - -1. Maintain awareness of the current node’s instructions -2. Understand all possible next steps and the conditions required to reach them - -In contrast, the Squads pattern has consistently led to better results for customers. We’re now focusing on improving the ergonomics and developer experience around Squads to make this approach even more effective. +Workflows will be retired on **August 18, 2026**. From August 19, 2026 onward, existing workflows will no longer run. **Don't create new workflows** — even though the dashboard still allows it. [Migrate to Squads](/workflows/legacy-migration) before then to avoid disruption. +We no longer recommend Workflows for new builds. Prefer **Assistants** or **Squads** depending on complexity. See [Assistants](/assistants/dynamic-variables) and [Squads](/squads). This page is retained for legacy reference. ## Introduction diff --git a/fern/workflows/quickstart.mdx b/fern/workflows/quickstart.mdx index 8183f0dcb..3ed1b009f 100644 --- a/fern/workflows/quickstart.mdx +++ b/fern/workflows/quickstart.mdx @@ -6,6 +6,8 @@ description: Build a simple agent that greets users and gathers basic informatio --- +Workflows will be retired on **August 18, 2026**. From August 19, 2026 onward, existing workflows will no longer run. **Don't create new workflows** — even though the dashboard still allows it. [Migrate to Squads](/workflows/legacy-migration) before then to avoid disruption. + We no longer recommend Workflows for new builds. Use **Assistants** for most cases or **Squads** for multi-assistant setups. See [Assistants](/assistants/dynamic-variables) and [Squads](/squads). Existing workflow content remains for reference.