The support system is an open forum where all users can report issues, request features, upvote existing tickets, and follow progress. Tickets are cross-workspace — everyone sees the same list regardless of which workspace they're in.
Go to Support in the sidebar and click New Ticket:
- Title — brief summary of the issue or request
- Description — detailed explanation
- Type — Bug Report or Feature Request
- Priority — Low, Medium, or High
When you submit a ticket, you are automatically subscribed to email notifications for it.
The Support page shows all tickets across the platform. You can:
- Filter by status or type
- Sort by Newest or Most Voted
- See upvote counts at a glance
Each ticket goes through these statuses:
| Status | Meaning |
|---|---|
| Open | Submitted, awaiting review |
| In Progress | Being worked on |
| Resolved | Fix or feature deployed |
| Closed | No further action needed |
Summary stats (counts per status) are shown at the top for all users.
Click the upvote button on any ticket to signal support. Click again to remove your vote. Tickets can be sorted by vote count to surface the most requested items.
Subscriptions can be controlled at two levels: globally (all tickets) and per ticket.
- Subscribe All / Unsubscribe All: Use the button at the top of the ticket list to toggle global subscription. When enabled, you receive notifications for every ticket. This is on by default for admins and off by default for everyone else.
- Per-ticket subscribe/unsubscribe: Use the bell icon on any ticket detail page to toggle notifications for that specific ticket.
- Auto-subscribe: You're automatically subscribed to a ticket when you create it or post a reply.
- Email notifications: Subscribers receive emails when a new reply is posted or the status changes. Each email includes a one-click unsubscribe link.
Click a ticket to see its detail page. You can add replies to provide more context or ask questions. Admin replies are marked with a Staff badge.
Once a ticket is resolved or closed, no further replies can be added.
Admins can:
- Change status — move tickets through the workflow
- Change priority — escalate or de-escalate
- Reply with the Staff badge
- Delete tickets via the API