diff --git a/docs/assets/worddocs/letter-template-nhs-notify-large-print_.docx b/docs/assets/worddocs/letter-template-nhs-notify-large-print.docx
similarity index 77%
rename from docs/assets/worddocs/letter-template-nhs-notify-large-print_.docx
rename to docs/assets/worddocs/letter-template-nhs-notify-large-print.docx
index 2a02904d..0cd655b0 100644
Binary files a/docs/assets/worddocs/letter-template-nhs-notify-large-print_.docx and b/docs/assets/worddocs/letter-template-nhs-notify-large-print.docx differ
diff --git a/docs/assets/worddocs/letter-template-nhs-notify-other-language-right-aligned_.docx b/docs/assets/worddocs/letter-template-nhs-notify-other-language-right-aligned.docx
similarity index 77%
rename from docs/assets/worddocs/letter-template-nhs-notify-other-language-right-aligned_.docx
rename to docs/assets/worddocs/letter-template-nhs-notify-other-language-right-aligned.docx
index ef902574..aae3d7f1 100644
Binary files a/docs/assets/worddocs/letter-template-nhs-notify-other-language-right-aligned_.docx and b/docs/assets/worddocs/letter-template-nhs-notify-other-language-right-aligned.docx differ
diff --git a/docs/assets/worddocs/letter-template-nhs-notify-other-language_.docx b/docs/assets/worddocs/letter-template-nhs-notify-other-language.docx
similarity index 74%
rename from docs/assets/worddocs/letter-template-nhs-notify-other-language_.docx
rename to docs/assets/worddocs/letter-template-nhs-notify-other-language.docx
index d6e4bd45..1c7fd98a 100644
Binary files a/docs/assets/worddocs/letter-template-nhs-notify-other-language_.docx and b/docs/assets/worddocs/letter-template-nhs-notify-other-language.docx differ
diff --git a/docs/assets/worddocs/letter-template-nhs-notify-parent-or-guardian_.docx b/docs/assets/worddocs/letter-template-nhs-notify-parent-or-guardian.docx
similarity index 76%
rename from docs/assets/worddocs/letter-template-nhs-notify-parent-or-guardian_.docx
rename to docs/assets/worddocs/letter-template-nhs-notify-parent-or-guardian.docx
index 8e7ef6f7..70289081 100644
Binary files a/docs/assets/worddocs/letter-template-nhs-notify-parent-or-guardian_.docx and b/docs/assets/worddocs/letter-template-nhs-notify-parent-or-guardian.docx differ
diff --git a/docs/assets/worddocs/letter-template-nhs-notify_.docx b/docs/assets/worddocs/letter-template-nhs-notify.docx
similarity index 74%
rename from docs/assets/worddocs/letter-template-nhs-notify_.docx
rename to docs/assets/worddocs/letter-template-nhs-notify.docx
index 074a1502..d309a036 100644
Binary files a/docs/assets/worddocs/letter-template-nhs-notify_.docx and b/docs/assets/worddocs/letter-template-nhs-notify.docx differ
diff --git a/docs/pages/using-nhs-notify/campaigns.md b/docs/pages/features/campaigns.md
similarity index 94%
rename from docs/pages/using-nhs-notify/campaigns.md
rename to docs/pages/features/campaigns.md
index e27b539f..cbb0532a 100644
--- a/docs/pages/using-nhs-notify/campaigns.md
+++ b/docs/pages/features/campaigns.md
@@ -4,10 +4,10 @@
 
 layout: page
 title: Campaigns
-parent: Using NHS Notify
+parent: Features
 nav_order: 1
-permalink: /using-nhs-notify/campaigns
-section: By use case
+permalink: /features/campaigns
+section: Features by messaging needs
 ---
 
 Use NHS Notify to set up national or targeted campaigns to send messages in bulk to patients and the public.
diff --git a/docs/pages/using-nhs-notify/direct-messaging.md b/docs/pages/features/direct-messaging.md
similarity index 97%
rename from docs/pages/using-nhs-notify/direct-messaging.md
rename to docs/pages/features/direct-messaging.md
index 1a42a1f4..820141be 100644
--- a/docs/pages/using-nhs-notify/direct-messaging.md
+++ b/docs/pages/features/direct-messaging.md
@@ -4,10 +4,10 @@
 
 layout: page
 title: Direct messaging
-parent: Using NHS Notify
+parent: Features
 nav_order: 3
-permalink: /using-nhs-notify/direct-messaging
-section: By use case
+permalink: /features/direct-messaging
+section: Features by messaging needs
 ---
 
 Use NHS Notify to support your organisation or service to send individual messages directly to each of your patients.
diff --git a/docs/pages/features/emails.md b/docs/pages/features/emails.md
index 6073f8a0..ed1c60e0 100644
--- a/docs/pages/features/emails.md
+++ b/docs/pages/features/emails.md
@@ -7,7 +7,7 @@ title: Emails
 parent: Features
 nav_order: 2
 permalink: /features/emails
-section: Message channels
+section: Features by message channel
 ---
 
 Use NHS Notify to send free unlimited emails to patients and members of the public, in bulk and individually.
diff --git a/docs/pages/using-nhs-notify/event-based-messaging.md b/docs/pages/features/event-based-messaging.md
similarity index 93%
rename from docs/pages/using-nhs-notify/event-based-messaging.md
rename to docs/pages/features/event-based-messaging.md
index 583a2547..4994c6a1 100644
--- a/docs/pages/using-nhs-notify/event-based-messaging.md
+++ b/docs/pages/features/event-based-messaging.md
@@ -4,10 +4,10 @@
 
 layout: page
 title: Event based messaging
-parent: Using NHS Notify
+parent: Features
 nav_order: 2
-permalink: /using-nhs-notify/event-based-messaging
-section: By use case
+permalink: /features/event-based-messaging
+section: Features by messaging needs
 ---
 
 Use NHS Notify to send messages to patients and the public when a specific event is triggered in your organisation or service.
diff --git a/docs/pages/features/features.md b/docs/pages/features/features.md
index c37f9c15..858ef9c6 100644
--- a/docs/pages/features/features.md
+++ b/docs/pages/features/features.md
@@ -18,6 +18,12 @@ Use NHS Notify to send:
 
 You can send messages in bulk or individually.
 
+## Send messages based on your needs
+
+- [Campaigns]({% link pages/features/campaigns.md %})
+- [Event based messaging]({% link pages/features/event-based-messaging.md %})
+- [Direct messaging]({% link pages/features/direct-messaging.md %})
+
 ## Send messages to groups of recipients without their contact details
 
 You only need a person’s NHS number to send them messages. Learn how to [tell us who you want to message]({% link pages/using-nhs-notify/tell-us-who-you-want-to-message.md %}).
diff --git a/docs/pages/features/letters.md b/docs/pages/features/letters.md
index cd0ca78d..9193e3b8 100644
--- a/docs/pages/features/letters.md
+++ b/docs/pages/features/letters.md
@@ -7,7 +7,7 @@ title: Letters
 parent: Features
 nav_order: 4
 permalink: /features/letters
-section: Message channels
+section: Features by message channel
 ---
 
 You can use NHS Notify to print and send letters to patients and members of the public with addresses in the UK. You can do this in bulk and individually.
diff --git a/docs/pages/features/nhs-app-messages.md b/docs/pages/features/nhs-app-messages.md
index 2adfef30..339fe19d 100644
--- a/docs/pages/features/nhs-app-messages.md
+++ b/docs/pages/features/nhs-app-messages.md
@@ -7,10 +7,10 @@ title: NHS App messages
 parent: Features
 nav_order: 1
 permalink: /features/nhs-app-messages
-section: Message channels
+section: Features by message channel
 ---
 
-Send free messages of up to 1,000 characters to patients and members of the public who have the NHS App.
+Send free messages of up to 5,000 characters to patients and members of the public who have the NHS App.
 
 {% include components/image-with-caption.html
     src="nhs-notify-nhs-app-example-2.svg"
diff --git a/docs/pages/features/text-messages.md b/docs/pages/features/text-messages.md
index 28f2bd99..546fbd54 100644
--- a/docs/pages/features/text-messages.md
+++ b/docs/pages/features/text-messages.md
@@ -7,7 +7,7 @@ title: Text messages (SMS)
 parent: Features
 nav_order: 3
 permalink: /features/text-messages-sms
-section: Message channels
+section: Features by message channel
 ---
 
 Use NHS Notify to send text messages such as invitations, alerts, notifications or reminders to your audiences. You can do this in bulk and individually.
diff --git a/docs/pages/get-started/get-started.md b/docs/pages/get-started/get-started.md
index b7ce8eb8..4bbea2ec 100644
--- a/docs/pages/get-started/get-started.md
+++ b/docs/pages/get-started/get-started.md
@@ -13,9 +13,9 @@ permalink: /get-started/
 
 You can only use NHS Notify if your organisation or service sends:
 
-- [event-based messages]({% link pages/using-nhs-notify/event-based-messaging.md %})
-- [direct messages]({% link pages/using-nhs-notify/direct-messaging.md %})
-- [messages that are part of a campaign]({% link pages/using-nhs-notify/campaigns.md %})
+- [event-based messages]({% link pages/features/event-based-messaging.md %})
+- [direct messages]({% link pages/features/direct-messaging.md %})
+- [messages that are part of a campaign]({% link pages/features/campaigns.md %})
 
 You also need to have:
 
diff --git a/docs/pages/using-nhs-notify/formatting.md b/docs/pages/using-nhs-notify/formatting.md
index 11027549..d2351c90 100644
--- a/docs/pages/using-nhs-notify/formatting.md
+++ b/docs/pages/using-nhs-notify/formatting.md
@@ -106,7 +106,7 @@ To add a horizontal line between 2 paragraphs, use 3 dashes. Leave one empty lin
 text='<code>First paragraph<br><br>---<br><br>Second paragraph'
 %}
 
-You cannot use headings in NHS App message, text message and letter templates.
+You cannot use horizontal lines in NHS App message, text message and letter templates.
 
 ### Numbered lists
 
diff --git a/docs/pages/using-nhs-notify/links-and-urls.md b/docs/pages/using-nhs-notify/links-and-urls.md
index b1656ce6..a7328247 100644
--- a/docs/pages/using-nhs-notify/links-and-urls.md
+++ b/docs/pages/using-nhs-notify/links-and-urls.md
@@ -30,6 +30,12 @@ Make sure there are no spaces between the brackets or the link will not work. Fo
     text='<code>[https://www.nhs.uk/example](https://www.nhs.uk/example)'
 %}
 
+For letters, you do not need to include https:// at the start. For example:
+
+{% include components/inset-text.html
+    text='<code>Book now at www.nhs.uk/example'
+%}
+
 URLs should be easy to read.
 
 {% include components/details.html
diff --git a/docs/pages/using-nhs-notify/upload-a-letter.md b/docs/pages/using-nhs-notify/upload-a-letter.md
index d27983ca..f782c789 100644
--- a/docs/pages/using-nhs-notify/upload-a-letter.md
+++ b/docs/pages/using-nhs-notify/upload-a-letter.md
@@ -26,11 +26,11 @@ You'll need to:
 
 Download the relevant blank letter template to set up your letter:
 
-- [standard letter template]({% link assets/worddocs/letter-template-nhs-notify_.docx %})
-- [large print letter template]({% link assets/worddocs/letter-template-nhs-notify-large-print_.docx %})
-- [other language letter template]({% link assets/worddocs/letter-template-nhs-notify-other-language_.docx %})
-- [other language (right-aligned) letter template]({% link assets/worddocs/letter-template-nhs-notify-other-language-right-aligned_.docx %})
-- [parent or guardian letter template]({% link assets/worddocs/letter-template-nhs-notify-parent-or-guardian_.docx %})
+- [standard letter template]({% link assets/worddocs/letter-template-nhs-notify.docx %})
+- [large print letter template]({% link assets/worddocs/letter-template-nhs-notify-large-print.docx %})
+- [other language letter template]({% link assets/worddocs/letter-template-nhs-notify-other-language.docx %})
+- [other language (right-aligned) letter template]({% link assets/worddocs/letter-template-nhs-notify-other-language-right-aligned.docx %})
+- [parent or guardian letter template]({% link assets/worddocs/letter-template-nhs-notify-parent-or-guardian.docx %})
 
 You'll need the desktop Microsoft Word app.
 
diff --git a/docs/pages/using-nhs-notify/using-nhs-notify.md b/docs/pages/using-nhs-notify/using-nhs-notify.md
index 11d39c0d..9dfe9ec5 100644
--- a/docs/pages/using-nhs-notify/using-nhs-notify.md
+++ b/docs/pages/using-nhs-notify/using-nhs-notify.md
@@ -11,12 +11,6 @@ permalink: /using-nhs-notify/
 
 This guidance is to help teams understand how to use NHS Notify.
 
-## By use case
-
-- [Campaigns]({% link pages/using-nhs-notify/campaigns.md %})
-- [Event based messaging]({% link pages/using-nhs-notify/event-based-messaging.md %})
-- [Direct messaging]({% link pages/using-nhs-notify/direct-messaging.md %})
-
 ## Accessing NHS Notify
 
 - [API]({% link pages/using-nhs-notify/api.md %})