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As an intercom user, I would like to see an event when a user claimed a request #482

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As an intercom user, I would like to see an event when a user claimed a request#482
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CoreEnhancement

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@karelstriegel
karelstriegel
opened on Jul 9, 2018

Expected behaviour

When a request is claimed on the platform, a 'Claimed issue' user-event should be created in intercom.

Similar to #472

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