From 046ca8baa3f4b74f065365324f05d36cf86140d0 Mon Sep 17 00:00:00 2001 From: abolshova-a11y Date: Thu, 30 Jul 2026 17:15:20 +0300 Subject: [PATCH 1/3] Update kb article on alias issues --- docs/solving-problems/email-not-accepted.md | 23 ++++++++++++++++++--- 1 file changed, 20 insertions(+), 3 deletions(-) diff --git a/docs/solving-problems/email-not-accepted.md b/docs/solving-problems/email-not-accepted.md index 95ff8f6..79563fa 100644 --- a/docs/solving-problems/email-not-accepted.md +++ b/docs/solving-problems/email-not-accepted.md @@ -17,8 +17,25 @@ Domain is the part of an alias address that comes after the @ symbol. - The problem also might be in **subaddressing** — a special tag used to filter emails in the mailbox. An email with subaddressing looks like this: `alias+tag@adguardmail.com`, and some websites might not accept the domains with a **+**. If you are using an alias with subaddressing, try one without it. -If the problem persists, please contact our support team via *Report a bug* or at [support@adguard-mail.com](mailto:support@adguard-mail.com). -## If a temporary address is not accepted +If the problem persists, let us know about your alias issue directly from the app (see below) or by contacting support. -Let our support team know via *Report a bug* or at [support@adguard-mail.com](mailto:support@adguard-mail.com). We will look into the issue and update the domain if necessary. +## How to report alias or temporary address issues + +You can report an issue with your alias or temporary address without leaving the app. + +Go to *Aliases* and click the exclamation mark icon in the top-right corner. + +![Report an alias](https://cdn.adtidy.org/content/blog/agmail/aliases-desktop-arrow.png) + +If a website or service won’t accept your alias, choose *Address not accepted by the website* in the pop-up window. You’ll then be taken to the AdGuard Mail feedback form. + +![Address not accepted](https://cdn.adtidy.org/content/blog/agmail/report-desktop.png) + +For any other issue, click *Other*, then *Continue*. You’ll be able to describe the issue in detail and send it to our support team. + +Once submitted, your report is passed on to the AdGuard Mail team for analysis. This helps us identify which websites don’t accept alias domains and improve compatibility. + +Alternatively, you can contact our support team via *Support* → *Report an issue* or at [support@adguard-mail.com](mailto:support@adguard-mail.com). + +![Report an issue](https://cdn.adtidy.org/content/kb/mail/report_other.png) \ No newline at end of file From 465654d6d25fbcb92c207d285c0e555d4b040c7d Mon Sep 17 00:00:00 2001 From: abolshova-a11y Date: Thu, 30 Jul 2026 17:16:40 +0300 Subject: [PATCH 2/3] Update email-not-accepted.md --- docs/solving-problems/email-not-accepted.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/solving-problems/email-not-accepted.md b/docs/solving-problems/email-not-accepted.md index 79563fa..b691841 100644 --- a/docs/solving-problems/email-not-accepted.md +++ b/docs/solving-problems/email-not-accepted.md @@ -38,4 +38,4 @@ Once submitted, your report is passed on to the AdGuard Mail team for analysis. Alternatively, you can contact our support team via *Support* → *Report an issue* or at [support@adguard-mail.com](mailto:support@adguard-mail.com). -![Report an issue](https://cdn.adtidy.org/content/kb/mail/report_other.png) \ No newline at end of file +![Report an issue](https://cdn.adtidy.org/content/kb/mail/report_other.png) From d404d93127d3a8d3093bfa4027824eba17c2cd19 Mon Sep 17 00:00:00 2001 From: abolshova-a11y Date: Thu, 30 Jul 2026 17:26:00 +0300 Subject: [PATCH 3/3] Update email-not-accepted.md --- docs/solving-problems/email-not-accepted.md | 3 +-- 1 file changed, 1 insertion(+), 2 deletions(-) diff --git a/docs/solving-problems/email-not-accepted.md b/docs/solving-problems/email-not-accepted.md index b691841..5e246ba 100644 --- a/docs/solving-problems/email-not-accepted.md +++ b/docs/solving-problems/email-not-accepted.md @@ -17,10 +17,9 @@ Domain is the part of an alias address that comes after the @ symbol. - The problem also might be in **subaddressing** — a special tag used to filter emails in the mailbox. An email with subaddressing looks like this: `alias+tag@adguardmail.com`, and some websites might not accept the domains with a **+**. If you are using an alias with subaddressing, try one without it. - If the problem persists, let us know about your alias issue directly from the app (see below) or by contacting support. -## How to report alias or temporary address issues +## How to report alias or temporary address issues You can report an issue with your alias or temporary address without leaving the app.